Christopher Nesbitt

Professional Summary

Results-driven Telecommunications Infrastructure Engineer with over 15 years of hands-on experience designing, implementing, and maintaining mission-critical fiber optic, coaxial, and Ethernet networks for one of the nation's largest ISPs. Proven track record in Headend/Hub facility management, multi-technology project execution, and cross-functional team leadership. Combines deep technical expertise in DWDM/CWDM multiplexing, FTTx architectures, and OTDR diagnostics with strong project management capabilities to deliver reliable broadband infrastructure at scale.

Core Competencies

Fiber Optic Networks Coaxial Cable Systems Ethernet Infrastructure DWDM / CWDM Multiplexing Fiber to the X (FTTx) OTDR Diagnostics Headend / Hub Management AC/DC Powering Systems Critical Infrastructure Network Troubleshooting Project Management Microsoft Visio Microsoft Office Suite Smart Hands Support Team Training & Mentorship Safety Compliance Critical Thinking Cross-Functional Collaboration

Work Experience

ISP Engineer

Charter Communications (Spectrum)

North Alabama | January 2021 – Present

Design, implement, and troubleshoot telecommunications Headend and Hub coaxial, Ethernet, and fiber optic network infrastructure serving large-scale residential and commercial markets.
Collaborate across verticals and departments to resolve complex network impairments and meet aggressive project deadlines.
Manage end-to-end installation and upgrade projects within Hub sites, adapting to rapidly changing technology landscapes including FTTx and DWDM/CWDM deployments.
Serve as primary custodian for the reliability and uptime of critical Headend facility infrastructure.
Utilize OTDR and advanced diagnostic tools to identify, locate, and resolve fiber faults with minimal service disruption.
Apply Microsoft Visio for network documentation, topology mapping, and infrastructure planning.

Broadband Technician — Senior / Lead & Maintenance Technician

Charter Communications (Spectrum)

Gardendale / Cullman, AL | September 2009 – 2020

Performed advanced troubleshooting of Charter Television, Internet, and Telephony services, ensuring quality and reliability for residential and business customers.
Maintained and repaired coaxial mainlines and fiber optic cable networks, minimizing customer impact during outages.
Served as Safety Committee Chairperson, championing compliance with OSHA standards and internal safety protocols.
Trained and mentored technicians, building a high-performing team culture and accelerating skill development.
Coordinated with cross-functional departments to resolve network impairments efficiently and effectively.
Consistently delivered measurable improvements in service reliability and customer satisfaction metrics.

Education & Certifications

Mortimer Jordan High School

Morris, AL | Class of 2002

Advanced Technical Diploma

NCTI Certifications

February 2012 – Present

NCTI Installer Certification
NCTI Service Technician Certification
NCTI Maintenance Tech II
NCTI Maintenance Tech III

SCTE Certifications

May 2021 – Present

SCTE Broadband Distribution Specialist
SCTE Broadband Transport Specialist
SCTE Broadband Telecommunication Specialist

Safety Certification

Active

OSHA 10-Hour Safety Certification